Return Policy

At EzyRelife.com, we value your satisfaction and strive to provide you with the highest-quality products. This Return & Refund Policy outlines the terms under which returns, refunds, and exchanges will be accepted. By placing an order through our website, you agree to the following conditions.

1. General Policy

  • Returns are accepted within 30 calendar days of the date you receive your order.
  • To qualify for a return, products must be:
    • Unopened, unused, and sealed in their original packaging.
    • In the same condition as when shipped to you.
  • Opened or partially used products are not eligible for return due to health and safety regulations, except where the product is defective, damaged, or incorrect.

2. Non-Returnable & Excluded Items

Certain items cannot be returned, including but not limited to:

  • Products purchased through unauthorized retailers, resellers, or third-party platforms (e.g., Amazon, eBay).
  • Products marked as final sale, clearance, or promotional items.
  • Products returned without prior authorization from our Customer Support team.
  • Returns requested after the 30-day window.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is defective, damaged, or different from your order:

  1. Notify our Customer Support within 7 calendar days of receiving your shipment.
  2. Provide your order number and photographic evidence of the issue.
  3. Once verified, we will provide either:
    • A prepaid shipping label and replacement product, or
    • A full refund to your original payment method.

4. How to Initiate a Return

To request a return:

  1. Contact our Customer Support team at https://www.ezyrelife.com/contact-us/ with your order number, product details, and reason for return.
  2. If your return is approved, you will receive detailed return instructions, including the return address.
  3. You must ship the product back within 10 days of receiving approval.

Important: For non-defective returns (e.g., change of mind, wrong item ordered), return shipping costs are the responsibility of the customer.

5. Refund Processing

  • Once your returned item is received and inspected, you will be notified via email whether your refund has been approved or rejected.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees, handling charges, and duties/taxes (if applicable) are non-refundable.
  • Partial refunds may be granted in cases where returned products are not in their original condition or are returned past the allowable time frame (at our discretion).

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrectly shipped.
  • If you need to exchange an item for the same product, please contact us for instructions.

7. International Orders

  • International returns are accepted under the same conditions as domestic orders.
  • Customers are responsible for return shipping costs, customs fees, and import duties, unless the return is due to product defect, damage, or error on our part.

8. Important Disclaimers

  • Our products are classified as dietary supplements. Individual results may vary, and we do not guarantee specific outcomes. Refunds will not be issued for dissatisfaction with product effectiveness or personal results.
  • These statements have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • This policy does not affect any statutory rights you may have under applicable consumer protection laws.